Orders & Payments 

Do you offer Cash on Delivery (COD)? 

No, we only accept secure online payments through Razorpay (Credit/Debit Cards, Visa, MasterCard, Amex), GPay, Internet Banking, or payment links shared on WhatsApp.

Can I cancel my order after placing it? 

- Pre-Order / Made-to-Order items: Cancellations are possible only within 24 hours of placing your order.

- Ready-to-Ship items: Can be cancelled before dispatch.

- Once shipped, cancellations are not possible.

Shipping & Delivery

How long will my order take to reach me?

- Within India: Dispatch in 2–3 working days. Delivery usually takes 5–7 working days.

- International:  

• Standard: 15–20 working days post-dispatch  

• Express: 10–15 working days post-dispatch (extra charges apply)

Will I get tracking details for my order?

Yes! As soon as your order is shipped, tracking details will be shared with you.

Do I need to pay customs duty or taxes for international orders? 

Yes, any import duties, taxes, or brokerage fees are the customer’s responsibility.

Returns & Exchanges 

Do you offer returns or refunds? 

As per our company policy, we do not offer returns, refunds, or COD.

What if I receive a damaged or wrong product?

Please inform us within 48 hours of delivery along with:

- Your order number

- An opening video of the package

- Clear images of the product

Without an opening video, claims cannot be processed.

Can I exchange my order?

Orders once placed cannot be cancelled, but in special cases:

- We may issue a credit note valid for 6 months, or

- Allow an exchange (subject to product availability).

Product Care

How do I take care of your products?

- Brooches & Pins: Store separately in pouches/boxes. Keep away from moisture, perfumes, and sunlight to avoid scratches or tarnish.

Customisation

Can I get customised accessories in bulk?

Yes, we customise brooches, pins, and collars for bulk orders (minimum 50 pieces).

Can I exchange my order?

Orders once placed cannot be cancelled, but in special cases:

- We may issue a credit note valid for 6 months, or

- Allow an exchange (subject to product availability).